Wolf77 Privacy Policy — How We Handle Your Personal Information

Wolf77 ("wolf77," "we," "us," or "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out how wolf77 collects, uses, stores, and protects personal data in connection with the wolf77 website, mobile platform, and all associated gaming services.

When you register an account on wolf77, make a deposit, place a bet, contact support, or simply browse the wolf77 website, you are sharing information with us. This policy explains what that information is, why we need it, and what we do with it. It applies to Pakistani players and to all users accessing wolf77 from within Pakistan.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. By registering on wolf77, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.

Wolf77 is the data controller for the personal data we collect from players. If you have questions about your data, our Data Protection contact is reachable at support@wolf77.online.

Wolf77 collects personal data in the following categories. We only collect what is necessary for the purpose stated — we do not collect data speculatively or beyond what our services genuinely require.

Data We Do Not Collect

Wolf77 does not collect special category data (such as health data, religious beliefs, or political opinions) except where required to process a responsible gaming self-exclusion request. We do not store full payment card numbers — card payments are processed through PCI-DSS compliant payment processors who handle card data on our behalf.

Wolf77 uses your personal data for the following purposes. We have listed the specific use and the legal basis for each so you can clearly understand why each processing activity takes place:

• Creating and managing your wolf77 account: We need your identity and contact data to create your account and verify it belongs to a real person. This is necessary to fulfil our contract with you.
• Processing deposits and withdrawals in PKR: We need your financial data to process transactions through Easypaisa, JazzCash, NayaPay, IBFT, and card providers. This is required both for our contract with you and for compliance with financial regulations.
• Age and identity verification (KYC): We are required to verify the identity and age of players before processing withdrawals. This is a legal obligation that wolf77 cannot waive. KYC data is used solely for verification purposes.
• Providing customer support: We use your account and communication data to respond to support queries, investigate complaints, and resolve disputes. This is necessary for our contract with you.
• Fraud detection and anti-money-laundering: We analyse account activity, transaction patterns, and technical data to detect and prevent fraud, collusion, and money laundering. This is a legal obligation.
• Responsible gaming: Wolf77 monitors gaming activity to identify patterns that may indicate problem gambling. Where we identify a potential concern, we may proactively reach out. This serves both our legal obligations and our genuine care for player wellbeing.
• Personalised promotions: Where you have opted in to receive marketing communications, wolf77 uses your gaming activity and preferences to offer relevant bonuses and promotions. You can opt out at any time.
• Platform improvement: Technical and usage data helps wolf77 identify bugs, optimise performance, and plan new features. This data is used in aggregated or anonymised form wherever possible.

Wolf77 processes your personal data under the following legal bases:

• Performance of contract: Processing necessary to deliver the wolf77 gaming services you have registered for — account management, deposits, withdrawals, game provision, and support.
• Legal obligation: Processing required by applicable law, including KYC identity verification, anti-money-laundering checks, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and platform improvement, where wolf77's legitimate business interests do not override your fundamental rights.
• Consent: Where wolf77 relies on your consent — for example, for marketing communications — you can withdraw that consent at any time by updating your preferences in your wolf77 account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Wolf77 does not sell your personal data to any third party. We share your data only in the following limited circumstances and only with parties who are contractually required to handle it with appropriate security and confidentiality:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card payment processors receive the transaction data necessary to complete your deposits and withdrawals. These providers operate under their own privacy policies and relevant financial regulations.
• KYC and identity verification providers: Third-party identity verification services process the identity documents you submit as part of wolf77's KYC process. These providers are bound by data processing agreements with wolf77 and may not use your data for any other purpose.
• Fraud and AML screening services: Transaction monitoring and anti-money-laundering screening tools may process transaction and identity data as part of wolf77's legal compliance obligations.
• Cloud infrastructure and IT service providers: Wolf77's platform is hosted on secure cloud infrastructure. The hosting provider processes certain technical and user data in the course of providing infrastructure services. All infrastructure providers are bound by data processing agreements and security requirements.
• Regulatory and legal authorities: Wolf77 will disclose personal data to regulatory bodies, law enforcement, or courts where required by applicable law or a valid legal order. We will inform you of such disclosures unless we are legally prohibited from doing so.

Wolf77 retains personal data only for as long as it is necessary for the purpose it was collected and to comply with applicable legal obligations. The general retention periods that apply to wolf77 player data are:

• Account data and gaming records: Retained for the lifetime of your active account plus 5 years after account closure, in accordance with anti-money-laundering and financial record-keeping requirements.
• Identity and KYC documents: Retained for 5 years from the date of verification or the date of account closure, whichever is later. This is required by financial regulations applicable to gaming platforms.
• Payment transaction records: Retained for 5 years from the date of the transaction in accordance with applicable financial record-keeping obligations.
• Support communications: Retained for 3 years from the date of the final communication in a support thread.
• Technical and usage logs: Retained for 12 months on a rolling basis, unless a specific log is flagged for fraud or security investigation purposes.
• Marketing preferences: Retained until you withdraw consent or close your account.

At the end of the applicable retention period, wolf77 will securely delete or anonymise your personal data. Where anonymisation is not feasible, the data will be deleted. You may request early deletion of your data subject to the conditions described in Section 9.

Wolf77 takes the security of player data seriously and has implemented technical and organisational measures appropriate to the sensitivity of the data we handle. Key security measures include:

• Encryption in transit: All data transferred between your device and wolf77's servers is encrypted using TLS 1.2 or higher. The wolf77 website and platform operate exclusively over HTTPS.
• Encryption at rest: Sensitive personal data including identity documents and financial details is encrypted at rest in wolf77's database infrastructure.
• Access controls: Access to personal data within wolf77's organisation is restricted on a strict need-to-know basis. Staff who handle player data undergo data security training and are bound by confidentiality obligations.
• Two-factor authentication: Wolf77 offers two-factor authentication for player accounts as an additional layer of security. We strongly encourage all Pakistani players to enable this feature.
• Security monitoring: Wolf77's infrastructure is monitored continuously for anomalous activity, intrusion attempts, and security incidents.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, wolf77 will notify affected players without undue delay and will provide information about the nature of the breach and the steps we have taken to address it. Please contact support@wolf77.online immediately if you suspect your wolf77 account has been compromised.

Wolf77 uses cookies and similar technologies on its website and mobile platform. Cookies are small text files placed on your device when you visit a website. They help the platform function correctly, remember your preferences, and gather analytics data that helps us improve the service.

Wolf77 does not use advertising or third-party tracking cookies. Our analytics data is used internally to improve the wolf77 platform and is not shared with advertising networks.

You can manage optional cookie preferences through your wolf77 account settings or through your browser's cookie management tools. Disabling essential cookies will prevent the wolf77 platform from functioning correctly and will prevent you from logging in or making transactions.

As a wolf77 player, you have the following rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting wolf77 at support@wolf77.online:

Wolf77 will respond to all valid data rights requests within 30 days. If a request is particularly complex, we may extend this by a further 60 days — in which case we will notify you of the extension and the reason for it. Exercising your data rights is free of charge. If you are unsatisfied with how wolf77 has handled your request, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

Wolf77 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age declaration and our KYC verification confirms player age before withdrawals are processed.

If wolf77 becomes aware that a minor has accessed the platform or submitted personal data, the relevant account will be immediately closed, all data associated with the account will be deleted, and any funds deposited will be returned to the originating payment method where this is technically feasible.

If you believe that a minor may have registered on wolf77 or is accessing an account, please notify our support team immediately at support@wolf77.online. We will investigate and take appropriate action as a priority.

Wolf77 may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes to the wolf77 platform. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display an in-platform notification to logged-in wolf77 players
• Send an email notification to your registered address where the changes significantly affect how we process your personal data

Continued use of the wolf77 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We recommend checking this page periodically so you are always aware of how your data is being handled. If you disagree with any changes to this policy, please stop using wolf77 and contact support to request account closure and data deletion.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how wolf77 has handled your personal data, please contact us:

• Email: support@wolf77.online (mark your email "Privacy Enquiry" for faster routing)
• Live Chat: Available 24/7 on the wolf77 platform
• WhatsApp / Telegram: Details available in your account dashboard

Wolf77's support team handles data rights requests in both English and Urdu. We will acknowledge your request within 2 business days and aim to fully respond within 30 days. VIP members at Gold tier and above may also contact their dedicated account manager directly for privacy-related enquiries.